Blocking, reporting, and limits

Block

WhereThe menu on someone's name or picture, their comments and messages, or your one-to-one conversation with them

What it doesStops them reaching you, and hides you from each other.

Report

WhereThe menu on a rabbit hole, comment, message, conversation, person, or ask to join

What it doesAsks us to review it. Who reported it stays confidential.

Remove comment

WhereThe menu on a comment on a rabbit hole you're on

What it doesDeletes it for everyone.

Remove from a discussion

WhereDetails in a group discussion you look after, and the menu on someone's message there

What it doesTakes them out and keeps them out, or deletes their message for everyone.

Who can join

WhereDetails in a group discussion you look after

What it doesWhether anyone signed in can read and join it, or only the people added to it.

Remove follower

WhereYour followers, on your profile

What it doesTakes someone off your followers.

Who can contact you

WhereSettings → Privacy

What it doesWhether everyone, or only people you follow, can message you, add you to groups, pass you rabbit holes, invite you onto them, or ask to join a rabbit hole you started or a chat you run.

Blocked people

WhereSettings → Privacy

What it doesEveryone you've blocked, with Unblock.

To open a menu, right-click on a computer, or press and hold on a phone. Rabbit holes also have a … menu.

Choose Block in the menu on someone's name or picture, on one of their comments or messages, or on your one-to-one conversation with them, and confirm. They aren't told, though they may notice they can't reach you.

Once you've blocked someone:

• They can't follow you, message you, add you to a conversation, pass you a rabbit hole, invite you onto one, or ask to join yours.
• They can't comment on your rabbit holes or reply to your comments, and their mentions don't notify you.
• You stop seeing each other's rabbit holes and comments, and they're left out of your feeds, search, suggestions, and notifications.
• Neither of you can send anything in your one-to-one conversation.
• Any follows between you end, and you're taken off each other's close friends lists. Open invites and asks between you are cancelled.
• In a group conversation you're both in, their messages are hidden for you.

What blocking doesn't do

• It doesn't take either of you out of a group conversation, or off a rabbit hole you're both on. They still see what you send in a group you share. Leave the conversation, or remove them: from a discussion you look after, in Details (see Remove someone from a discussion); from a rabbit hole you started, under People.
• Anyone can see public rabbit holes without signing in, so a block can't hide those completely. Choose Followers or Close friends for anything you'd rather they didn't see.
• It doesn't tell us. If they broke the Community Guidelines, report them too.

To unblock someone, select Unblock in Settings → Privacy → Blocked people, or on their profile. Follows don't come back by themselves.

If something breaks the Community Guidelines, choose Report in its menu. You can report a rabbit hole, a comment, a message, a conversation, a person, or an ask to join.

1. Pick the reason that fits best: spam, harassment, hate, sexual content, violence, self-harm, impersonation, or something else.
2. Add a note if it helps, up to 500 characters.
3. Select Send. You'll see Thanks. We'll take a look.

Reports are confidential. We never tell the person you reported, or anyone else, that it was you. A copy of what you reported is kept with your report, so we can still review it if it's edited or deleted. Reporting the same thing again updates your reason and note.

Report is for things that break the guidelines, not things you disagree with. For those, block the person or scroll past.

No account, or can't use Report? Email contact.whiterabbt.com@gmail.com with a link to the content or the person's username, and what happened.

Someone on our team reviews it against the Community Guidelines. If it breaks them, we act on it as described under Enforcement: we may remove it, keep it hidden, or suspend the account. If it doesn't, it stays up.

For a group discussion, we may also take people or messages out of it, or close it: the people in it carry on, but nobody else sees it, and nobody new can join or be added.

When several different people report the same rabbit hole, comment, or message, it's hidden automatically until we've looked at it. Reports from brand-new accounts don't count toward this, so one person can't hide something by making a few accounts. People and conversations aren't hidden this way; we look at those ourselves.

If something of yours was hidden or removed, or your account was suspended, and you think we got it wrong, appeal by emailing contact.whiterabbt.com@gmail.com within 30 days.

If a rabbit hole, comment, or message of yours is hidden, you still see it, with a note saying so. No one else does. It comes back if we decide it doesn't break the guidelines; if it does, we may remove it.

Whoever started a rabbit hole, and everyone on it, can remove anyone's comment on it. Open the comment's menu and choose Remove comment. It's deleted for everyone, along with the replies to it.

If it breaks the guidelines, report it before you remove it. To stop someone commenting again, block them.

Whoever started a group discussion looks after it (once they've left, whoever has been in it longest does). To take someone out, open Details, select Remove next to them, and confirm. To remove one of their messages, choose Remove in the message's menu. Either way, they aren't told.

Someone you remove can't join that discussion again, and nobody else in it can add them back. Only you can, by adding them yourself. To keep a discussion to the people you choose from the start, set Who can join to Only people added. See Look after a discussion.

If they broke the guidelines, report them or the message first, so we see it before it's gone.

On your profile, select your followers, then Remove follower next to the person. They aren't told. They stop seeing rabbit holes you share with Followers, and can follow you again unless you block them.

In Settings → Privacy, set Who can contact you to Everyone (the default) or People I follow. It decides who can:

• start a conversation with you;
• add you to a group conversation;
• pass you a rabbit hole with Rabbit Relay;
• invite you onto a rabbit hole; and
• ask to join a rabbit hole you started or a chat you run.

With People I follow, anyone else who tries is told you only hear from people you follow; an ask to join just can't be sent. Conversations you're already in carry on. Anyone can still follow you, see what you share with them, and comment on rabbit holes they can see. To stop one person entirely, block them. Blocks apply whatever you choose here.

To keep spam down, White Rabbit limits how much one account can do in a short time: posting and editing rabbit holes, commenting, messaging, reacting, starting and joining conversations, adding people, asking to join, following, liking, saving, relaying, sharing, reporting, blocking, and editing your profile. Most people never reach a limit.

If you do, you'll see You're going a little fast. Try again in a few minutes. What you were doing didn't go through. Wait a little and try again; nothing else changes. Accounts in their first day have lower limits, and there's a cap on how many new conversations anyone can start in a day.

Notifications are limited too. If someone does the same thing over and over, like following and unfollowing you, you're notified once a day, not every time. Mentions and other notifications from any one person are capped, so nobody can flood yours. New messages are different: each conversation has one notification for them, pushed at most once an hour however many arrive.

Some things can't be posted anywhere on White Rabbit: in rabbit holes, comments, messages, conversation titles, relay notes, or profiles. If what you wrote includes one, it isn't sent, your draft is kept, and you're told why.

Ordinary swearing is fine. We don't publish the list of words, so it's harder to get around. A username that includes a slur is replaced when the account is made.

The filter can't catch everything, so keep reporting what gets through. If it stops something it shouldn't, like a place name, email contact.whiterabbt.com@gmail.com with what you wrote, so we can fix it.

A banner at the top of White Rabbit says until when. Until then you can't post, comment, send messages, follow, like, or report, and your rabbit holes and comments are hidden from everyone else. You can still sign in and read. When it ends, everything comes back by itself.

Deleting your account doesn't end a suspension. A new account with the same email address, or the same Google, Apple, or GitHub sign-in, stays suspended until the same day. For that, we keep a one-way fingerprint of them until then, never the address itself (see How long we keep information).

If you think it's a mistake, appeal by emailing contact.whiterabbt.com@gmail.com from the address on your account.